Last Updated: 02/01/2026
This Privacy Policy describes the types of personal information that Aetna Behavioral Health LLC and its subsidiaries and affiliated companies (“Business,” “we,” “our,” or “us”) collects from and about you, including through your interactions with us on https://www.resourcesforliving.com, on our mobile application, or other locations where this Privacy Policy is posted. We refer to these collectively as the “Services.” By using the Services, you agree to the terms of this Privacy Policy.
To the extent that information collected through the Services is patient information provided to obtain treatment, this information is governed by your Health Plan';s Notice of Privacy Practices and not this Privacy Policy. If you have questions about which policy applies to information you have provided, please contact your plan sponsor.
We reserve the right to change this Privacy Policy at any time. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy. We will provide appropriate notice to you and seek your consent, where required by applicable law, if we change this Privacy Policy in a material way. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised.
We do not knowingly collect personal information online from any person we know to be under the age of 13 and instruct users under 13 not to send us any information to or through the Services without their parents’ consent.
The Services are designed for users from, and are controlled and operated by us from, the United States. By using the Services, you consent to the transfer of your information to the United States or storage of your information in the United States, which may have different data protection rules than those of your country.
We want you to understand how personal information you provide to us is collected and used. Personal information means information that identifies you or is associated with you. Categories of personal information we may collect include:
We may collect your personal information from the following sources:
If you choose not to provide your personal information to us, we may not be able to provide you with the requested products, services or information.
If you submit any personal information relating to other people in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
We may combine the information collected from you through the Services with information we receive from and about you from other online and offline sources and use the combined information in accordance with this Privacy Policy. Our goal is to offer you content, products, and services that are most likely to appeal to you.
The Privacy Policy does not cover the collection and use of health information protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or other applicable law. To the extent we collect any health information as part of the Services, review the applicable Notice of Privacy Practices for more information about the collection and use of your health information protected under HIPAA.
We may use your personal information to provide you with the Services and for the following purposes:
We may disclose your personal information to the following categories of recipients:
The Services may contain links to, or otherwise make available, third-party websites, services, or other resources not operated by us or on our behalf ("Third Party Services"). These links are provided as a convenience only and do not constitute an affiliation with, endorsement or sponsorship of the Third-Party Services.
Any information you provide to such third parties is not subject to the terms of this Privacy Policy, and we are not responsible for the privacy or security of the information you provide to them or their handling of your information. We recommend that you review the privacy policy of any third party to whom you provide personal information online.
In addition, we are not responsible for the information collection, use, disclosure, or security policies and practices of other organizations, such as Apple, Google, Microsoft, RIM, or any other app developer, app provider, operating system provider, wireless service provider, or device manufacturer.
We may obtain data provided by third parties. For example, we may obtain information from companies to improve the accuracy of the information we have about you (e.g., adding your zip code to your address information).
We seek to use reasonable physical, technical, and administrative safeguards to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately contact us in accordance with the "Contact Information" section below.
Like many other websites and online services, we collect information about the Services’ traffic and usage patterns through the use of cookies, web server logs, web beacons and other, similar technologies. We use this information for various purposes, such as to ensure that the Services function properly, to facilitate navigation, to personalize your experience, to understand use of the Services, to diagnose problems, to measure the success of our marketing campaigns and to otherwise administer the Services.
Cookies are small computer files we transfer to your computer';s hard drive. These small text files help us personalize content on our pages. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers.
Our use of cookies also allows us to collect and retain certain information about a website user, such as the type of web browser used by our customer. Reviewing our web server logs and our customers'; use of our site helps us to, among other purposes, statistically monitor how many people are using our site and for what purpose.
Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.
We and our service providers may collect the physical location of your device by, for example, using satellite, cell phone tower, WiFi signals and near field communication protocols. We may use your device';s physical location to provide you with personalized location-based services and content, including for marketing purposes and security purposes. We may share aggregated statistics derived from the location and other information we collect with advertisers and other third parties. You may be permitted to allow or deny such collection of your device';s location, such as through the settings on your mobile device. If you choose to deny such collection, we and our service providers may not be able to provide you with certain personalized services and content.
Please be aware that there may be fraudulent websites that illegally use the Business’s logos, and other aspects of the Business’s brand. The Business is in no way associated with any fraudulent websites. These sites may circulate their presence on the internet via spam email, or through fraudulent phishing practices.
These sites have not been authorized by the Business to use our name and we work aggressively to identify their source and have them shut down. If you are in receipt of this type of spam email, to help protect your privacy you should avoid replying to it or forwarding it to other people.
In addition to our official websites, the Business works with a number of third parties that host websites and micro-sites that provide information and services to our customers. If you are concerned that a website or an email may be fraudulent, please contact us by email at RFL_Email_Inquiries@rfl.com with your concerns.
You can take yourself off our email list by following the instructions contained in such emails. If you opt out of receiving emails from us, we may still send you important administrative messages, from which you cannot opt out.
You can request the removal or modification of the personal information you have provided to us by email at RFL_Email_Inquiries@rfl.com. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity and obtain information on the context in which you provided your personal information before implementing your request. We will try to accommodate your request as soon as reasonably practicable.
You can stop all further collection of information by the Business’s mobile application by uninstalling the Business’s mobile application. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network.
Note: If you uninstall the mobile application from your device, the Business’s unique identifier associated with your install and/or device might continue to be stored. If you re-install the application on the same device, the Business might be able to re-associate this identifier to your previous transactions and activities.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
If you are our customer and a California resident, you may request that we provide you with certain information about the entities with which we have shared our customers'; personal information for direct marketing purposes during the preceding calendar year. To do so, please write to us at PrivacyAetna@aetna.com.
By establishing a Services account, you agree that it is your responsibility to:
If you have any questions about the content of this Privacy Policy, please contact the Aetna Privacy Office at the following address: 151 Farmington Avenue, Hartford CT 06156 or by emailing us at PrivacyAetna@aetna.com.